Returns & Exchanges
At Baffin, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase and all applicable return conditions are met, items may be returned or exchanged within 30 days of delivery. Any purchase on or after November 20th, 2024 through December 24th, 2024 may be returned or exchanged by January 7th, 2025
Return Conditions:
- Unworn
- In the original packaging (tags must be attached) with the Baffin box inside a container.
- Full set of shoes, socks, gloves, etc.
- Both sets of laces
Promotional sales may be considered final and are not eligible for returns or exchanges.
Any shipping fees from the original orders are final and will not be refunded.
If the package is not mailed in the original Baffin box, a $5.00 box fee will be applied to your refund. Please place the Baffin box inside a container (such as a corrugated box), securely taped shut.
Canadian Return Labels
- A complimentary return label will be made available if item(s) meet the return conditions.
- You must ship your return within 15 days of receiving the return label.
United States Return Labels
- A return label will be made available if item(s) meet the return conditions.
- A shipping label fee of $8 will be deducted from your refund, which is waived if you opt for an exchange.
- You must ship your return within 15 days of receiving the return label.
Exchanges
- A complimentary return label will be made available if item(s) meet the return conditions.
- Items purchased with a discount code are not eligible for exchange. Please return and place a new order.
- The replacement order will be shipped once your return has been received and processed. You will be notified once the exchange order has been placed.
- We currently only offer direct exchanges for size and colour. If you would like an alternate style, please return your original order and place a new online order.
- PLEASE NOTE: exchange requests do not reserve product for you. If it is unavailable when the return is processed at the warehouse, and the exchange is initiated, you will be notified.
